Cancellation policy

You can cancel your contractual declaration within 14 days without giving reasons in writing (e.g. letter, fax, e-mail) or – if the goods are delivered to you before the deadline – by returning the goods. The period begins after receipt of this instruction in text form, but not before receipt of the goods by the recipient (in the case of recurring deliveries of similar goods not before receipt of the first partial delivery) and also not before fulfilment of our information obligations in accordance with Article 246 § 2 in conjunction with § 1 paragraph 1 and 2 EGBGB and our obligations in accordance with § 312g paragraph 1 sentence 1 BGB in conjunction with Article 246 § 3 EGBGB. Timely dispatch of the cancellation or the goods is sufficient to comply with the cancellation period. The cancellation is to be sent to:

SiamTee Teevertrieb

Thomas Kasper
Office: Mariahütter Str. 34 / Warehouse + dispatch: Bahnhofstr. 17
66620 Nonnweiler OT Otzenhausen
thomas@siam-tee.de
Tel: +49 (0) 6873-9929543 / mobile: (0)15153910174

Consequences of cancellation

In the event of an effective cancellation, the services received by both parties must be returned and any benefits derived (e.g. interest) surrendered. If you are unable to return or surrender to us the goods or services received and any benefits (e.g. benefits of use), or if you are only able to return or surrender them in part or in a deteriorated condition, you must compensate us for the loss in value. You only have to pay compensation for the deterioration of the item and for the use of the item if the use or deterioration is due to handling of the item that goes beyond checking the properties and functionality. Testing the properties and functionality’ means testing and trying out the respective goods, as is possible and customary in a retail shop, for example. Goods that can be sent by parcel post are to be returned at our risk. You must bear the regular costs of returning the goods if the goods delivered correspond to those ordered and if the price of the goods to be returned does not exceed 40 euros or, if the price of the goods is higher, if you have not yet paid the consideration or a contractually agreed instalment at the time of cancellation.

Otherwise the return is free of charge for you. Items that cannot be sent by parcel post will be collected from you. Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you with the dispatch of your cancellation or the goods, for us with their receipt.